# User Roles Explained

### What this is

This guide explains the different user roles and what each role can and cannot do in the system.

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### Why this matters

Each role controls access.

Giving the wrong role can:

* Block staff from doing their job
* Allow too much access
* Lead to mistakes or compliance issues

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### Overview of roles

The system uses five roles:

* Super Admin
* Clinic Admin
* Manager
* Nurse
* Viewer

Each role has different permissions.

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### Super Admin

#### What this role is for

This is the highest level of access.

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#### Can do

* Access all clinics
* Manage all users
* View all records and activity
* Review audit logs across the system

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#### Should be used for

* System oversight
* High-level administration
* Trusted leadership only

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### Clinic Admin

#### What this role is for

Manages a single clinic’s setup and users.

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#### Can do

* Add and manage users
* Update clinic settings
* View patients and visits
* Review inventory and audit logs

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#### Cannot do

* Access other clinics (unless allowed)
* Perform system-wide actions

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### Manager

#### What this role is for

Supports daily clinic operations.

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#### Can do

* View and manage patients
* Review visits
* Monitor inventory
* Review audit logs
* Support staff

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#### May have limits on

* Managing user roles
* Changing clinic settings

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### Nurse

#### What this role is for

Used by clinical staff recording visits.

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#### Can do

* Search and view patients
* Log visits
* Record compound, lot, and quantity
* Update visit details (if allowed)

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#### Should not do

* Manage users
* Change clinic settings
* Perform administrative actions

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### Viewer

#### What this role is for

Provides read-only access.

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#### Can do

* View patients, visits, and records
* Review information

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#### Cannot do

* Create or edit records
* Log visits
* Archive visits
* Adjust inventory
* Manage users

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### How to choose the right role

Assign roles based on what the person needs to do.

* Needs full control → Clinic Admin
* Oversees operations → Manager
* Logs visits → Nurse
* Only needs visibility → Viewer

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### Common mistakes

#### Giving too much access

Only assign higher roles when necessary

#### Giving too little access

Make sure staff can complete their tasks

#### Not updating roles

Update roles when responsibilities change

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### Important

Roles control what users can see and do.

If something is missing or blocked:\
👉 It is usually a role issue, not a system error

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### If access is incorrect

* Contact a Clinic Admin
* Do not create workarounds
* Do not share accounts